A user manual’s function is to explain to the user how a product can be used safely and correctly. The user manual informs the user about risks that still persist, despite the adoption of measures for inherent safe design, safeguarding and complementary protection. Failure to warn the user properly can make the manufacturer liable in case of any accidents. That’s why the duty to warn/provide instructions with the products is regulated and often mandatory. The way this is regulated and the requirements on the content of user instructions in the EU and U.S. are different. The User Manual Template Package contains two sample user manuals with clear instructions: one which can be used to achieve compliance for the U.S. market and one that helps to achieve compliance for the EU market. With integration of the most common European Directives, the IEC 82079-1 Preparation of instructions for use and the ANSI Z535.6.
User instructions should be legible. Failure to deliver clear instructions with the product could lead to hazardous situations and eventually hold the manufacture responsible for any damage or accidents caused by a defective product/manual. That’s why industry standards and principles like Simplified Technical English and Minimalism have been developed to instruct users in a better way. The User Manual Template Box provides references on how to apply these writing standards. Besides that, the User Manual Template Box contains instructions on how to create comprehensible illustrations and how to publish product information omni-platform, so the user can find the information s/he needs, regardless of the channel s/he uses.
“We were notified that our existing manuals didn’t meet all regulations. The User Manual Template helped us to create both compliant manuals and manuals with a higher perceived user experience!”
As a company you try to present yourself in a certain way to your customers, employees, investors etc. Your corporate identity accords with and facilitates your business objectives. The user manual is an integral part of your corporate identity as it is often the last time the consumer ‘has contact’ with the company from whom the product was purchased. And after all the effort that you, as a company, have put into developing a good product and the good marketing you have done, you especially do not want the last time that you have contact with that consumer to be a negative experience! The User Manual Template Box contains two Indesign templates that can easily be adjusted to your company's look & feel by changing font, colours, replacing logos etcetera.
User instructions are a great opportunity to communicate to your users how they can become masters by using your product. That’s why most companies do not see user instructions only as costs, but as a way to create more engaging customers. However, this does of course not mean that the development and maintenance of a user manual has unlimited budgets. To save on costs, the User Manual Template Package has first of all done most of the research for you on how to create compliant and user-friendly documentation. Besides that, the manual gives directions on how you can make your content modular and manage it, so you can reuse it for any future manuals. The User Manual Template Package tells you if it is allowed to place the manual for your specific product online. These can be huge cost savers!