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This is how we work

This is how we help you

To create user-friendly and well-designed user instructions that comply with legal requirements, we follow our INSTRKTIV 5-Stage Manual ProcessTM. By doing so, we are able to ensure output quality and adherence to timelines and product launches.


  • Legal Framework

    In the first stage we set the legal framework: we determine which legislation applies to your product in the countries where you are going to sell, and what this legislation requires on the content of the instructions. We can determine what parts can legally be published online and what should be printed

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  • Draft (text)

    Secondly, we will gather all product information by analysing all shared information and talking to your Subject Matter Experts. We organise and structure the information. Then, we start writing the text. In order to create user-friendly instructions, we apply the principles of Minimalism and Simplified Technical English.

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  • Illustrations

    Once we’re armed with the text, we’ll set to work creating the illustrations. Typically, we use the 3D files (e.g. step files) of the product or machine to create stunning line illustrations.

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  • Templates

    Next we’ll design an awesome template and create the style sheets that meet your company's style guidelines. We can work in Adobe Indesign (mostly done for one-offs) or use our CMS when you want to be prepared for the future.

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  • Output

    Finally, we will put together the form (the template) and the content (text and images). The result will be ready-to-print user instructions, online help, or a combination of both. Once the manual is complete, the translation process can start. We translate to over 200 languages!

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